Find answers about your account, courses, certificates and business academy.
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Getting Started
Registration, signing in and finding your courses.
Accounts & Access
Passwords, profile details and access issues.
Courses & Learning
Course navigation, progress and assessments.
Certificates
Requirements and locating available certificates.
Purchases & Payments
Purchasing, receipts and applicable refund terms.
Business Academies
Team access, academy contacts and reporting help.
Quick answers
How do I access a course after enrolling?
Sign in with the account used for your enrolment. Open Courses, then My Courses. Select your enrolled course and choose Start learning, or Continue if you have already started. If the course is missing, check that you are using the correct account and ask your academy contact to confirm access.
How do I create an account?
Use the academy registration option and complete the required details. Use an email address you can access, as account messages may be sent there. If your organisation provides access, follow its invitation or enrolment instructions. Registration availability depends on the academy setup.
How do I sign in or reset my password?
Use the sign-in option for your academy and the email address associated with your account. If you cannot remember your password, use the password-recovery option shown in the sign-in form and follow the email instructions. Check spam or junk folders if the message does not arrive. Never send your password to support.
Can I continue where I left off?
Open My Courses and select your course. Choose Continue where it is available. The player can return you to the current activity. Within an activity, saved position and progress depend on that content type and its settings. Use the same account each time.
How do I navigate a course?
Open your course from My Courses. In the player, use Previous and Next to move between activities. Some activities include their own navigation inside the learning content. Complete the required activities where the course uses restricted progression.
How do I take an assessment?
Open the assessment activity and read its instructions before submitting answers. Pass marks, attempt limits and progression rules depend on the course. Follow the rules displayed in that activity. If you have used the available attempts, ask your course administrator about the next steps.
How do I update my profile?
Open your signed-in account or profile area and review the details you can edit. Keep your account email and certificate name accurate. If a required detail is not editable, ask your academy administrator how it can be updated.
Where can I find a purchase confirmation or receipt?
Check the inbox for the email address used when purchasing, including spam or junk folders. If you need a receipt or cannot find the confirmation, contact the academy with the course name and purchase date. Do not send full payment-card details.
How do I ask about a refund?
Review the terms that applied to your purchase before making a request. Contact the academy with the course name, purchase date and a short explanation. Eligibility and the process depend on the applicable terms and circumstances; this page does not promise a refund or a specific time limit.
Who should I contact about my business academy?
Contact the training or academy administrator named by your organisation. They can help confirm team access, enrolments and the reporting arrangements included in your setup. For a wider academy issue, include the organisation name and a short description when contacting Lexy support.
How do I find my certificate?
Open My Certificates from your signed-in navigation. Certificates are available only for courses that offer one and once the course requirements have been met. If an expected certificate is missing, check the course completion and assessment requirements, then contact your academy administrator.
What should I do if a course will not load?
Check your internet connection and refresh the page. Try an up-to-date browser and check whether the issue affects one course or every course. If it continues, note the course name, activity, browser and any error message so support can investigate. Do not share your password or payment details.
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